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1. Scope of Services
1. Scope of Services
Divine Order VA provides professional virtual assistant services, including but not limited to: ● Inbox and scheduling management ● Administrative and business support ● Social media support ● Additional services as outlined in the agreed-upon service package Clients understand that services will be delivered within the agreed-upon scope. Any additional work or revisions beyond the initial agreement will be subject to additional charges.
2. Payment Terms
2. Payment Terms
● Accepted Payment Methods: Payments will be processed via PayPal. ● Billing & Upfront Payment: ○ New clients are required to pay in full upfront for the first 8 weeks (weekly payments) or 3 months (monthly payments) of services. ○ After this period, clients may opt for invoicing with the option to pay in monthly installments. ● Late Fees: A $15 late fee will be applied to outstanding balances on the 5th of each month (or 5 days after the invoice due date). Clients with consecutive late payments will be required to pay upfront for all services/packages. Repeated late payments may result in termination of services. ● Rush Fees: Expedited service is available for an additional fee. Please refer to the Services & Pricing List for details.
3. Refund Policy
3. Refund Policy
● Due to the nature of virtual assistant services, all sales are final, and refunds cannot be issued once work has commenced. ● Pricing adjustments may be considered on a case-by-case basis at Divine Order VA’s sole discretion.
4. Cancellation & Rescheduling Policy
4. Cancellation & Rescheduling Policy
● Notice Requirement: Clients must provide at least 12 hours' notice to cancel or reschedule an appointment. ● Late Cancellations & No-Shows: A $5 fee will be charged for late cancellations or no-shows. ● Rescheduling: Clients are allowed one (1) free reschedule pass with at least 12 hours' notice. Additional reschedules may be subject to a fee.
5. Revisions & Additional Work
5. Revisions & Additional Work
● Free Revision: Clients receive one (1) free revision per project. ● Additional Revisions & Out-of-Scope Work: Any revisions beyond the first free revision or work outside the original scope will incur additional charges. Pricing for such requests will be discussed and agreed upon in advance.
6. Turnaround Time & Availability
6. Turnaround Time & Availability
● Standard Turnaround: The typical turnaround time for projects is 24 to 72 hours, depending on the complexity of the request. ● Operating Hours: ○ Monday - Friday: 8:00 AM - 8:00 PM CST ○ Saturday: 9:00 AM - 6:00 PM CST ○ Sunday: Available as needed only
7. Communication & Response Time
7. Communication & Response Time
● Clients may contact Divine Order VA via email at divineordervirtual@gmail.com. ● Response time is typically same-day during business hours.
8. Confidentiality & Data Protection
8. Confidentiality & Data Protection
● Divine Order VA agrees to maintain the confidentiality of all client information and will not disclose or share client data without prior consent. ● Clients acknowledge that Divine Order VA is not responsible for data breaches or security issues caused by third-party tools or software. ● A separate Non-Disclosure Agreement (NDA) can be signed upon request.
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