FAQs

💼 General Questions

1. What is Divine Order Virtual Assistant (DOVA)?
Divine Order Virtual Assistant (DOVA) is a professional virtual assistant service designed to help busy entrepreneurs, small business owners, and professionals manage their administrative, scheduling, and business support needs with excellence and efficiency.

2. What types of businesses or individuals do you work with?
I work with entrepreneurs, small business owners, coaches, creatives, and professionals who need reliable virtual support to streamline their workload and focus on growing their businesses.

3. How do I know if I need a virtual assistant?
If you feel overwhelmed by administrative tasks, struggle with time management, or need help staying organized, hiring a virtual assistant can help you reclaim your time and focus on what matters most.

4. What makes Divine Order VA different from other virtual assistants?
DOVA is committed to efficiency, professionalism, and organization while providing personalized and faith-driven support. I prioritize order, structure, and smooth business operations to help my clients succeed.

5. Where are you located, and do you only work with clients in a specific area?
I am based in Arkansas, but I work with clients virtually across the U.S. and internationally.

📌 Services & Pricing

6. What services do you offer?
I offer inbox & scheduling management, administrative and business support, social media support, and more. Visit the Services & Pricing page for details.

7. Do you offer one-time services, or do I have to purchase a package?
I offer both one-time services and ongoing packages to fit your needs.

8. How much do your services cost?
Pricing varies based on the service or package selected. Please visit the Services & Pricing page for details.

9. Do you offer custom packages?
Yes! If you need a tailored service package, let’s discuss your needs and create a plan that works for you.

10. Do you offer rush services for last-minute requests?
Yes! Expedited services are available for an additional fee. Please see my Services & Pricing page for rush order details.

💳 Payment & Policies

11. What payment methods do you accept?
I accept PayPal for secure and convenient payments.

12. Do you require payment upfront?
Yes. New clients are required to pay upfront for the first 8 weeks (weekly payments) or 3 months (monthly payments). After that period, installment payments are available.

13. Do you offer refunds if I’m not satisfied?
Due to the nature of my services, refunds cannot be offered. However, pricing adjustments may be considered on a case-by-case basis.

14. What happens if I need to cancel or reschedule a service?
I ask for at least 12 hours' notice for cancellations or rescheduling. One free reschedule is allowed; after that, a $5 late cancellation/no-show fee applies.

15. Are there any late fees for overdue payments?
Yes. A $15 late fee will be charged on the 3rd of every month (or 3 days after the invoice due date) for any outstanding balances. Clients with multiple late payments will be required to pay upfront for future services.